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How do I place an order?

You can place an order with us by any of the following 3 methods:

  • via Website (follow the website order guide below)
  • via WhatsApp message to our WhatsApp helpline (+92 300 4240 745)
  • via Email. Send an email to [email protected] (mention the product you wish to buy, your name, address, email, phone/cell number)

How to order through website?

  • STEP 1: Click on the product that you are interested in
  • STEP 2: Click on ADD TO CART button
  • STEP 3: Click on VIEW CART button to check your shopping cart’s contents
  • STEP 4: Click on PROCEED TO CHECKOUT button
  • STEP 5: Enter your shipping details carefully by filling in the form fields
  • STEP 6: Select your desired payment method from list on right
  • STEP 7: Click on PLACE ORDER button
  • STEP 8: Check your mailbox, you will then receive a confirmation email in a short while

Do I need a account on website to place order?

No, you don’t need an account to place the order. You can simply proceed to ADD TO CART option with the chosen product.

What do “On Order Only” / “Back order only” items mean?

If a product is marked “On Order Only” it means that the product is not currently in stock and has to be ordered from the supplier/distributor. It is recommended that customers should contact our WhatsApp helpline (+92 300 4240 745) for confirmation of stock availability and price before placing an order.

Are the prices of “On Order Only” products subject to change?

We strive to keep the prices on our website updated regularly. However, due to fluctuations in foreign exchange rates or Government policies, prices may need adjustment without prior notice. We reserve the right to change prices on the website at any time. To avoid any confusion, recommended that customers should contact our WhatsApp helpline (+92 300 4240 745) for confirmation of stock availability and price before making any payments or placing order.

How much shipping / handling cost will be charged?

  • The shipping cost may vary subject to your location and weight / volume of the package.
  • Shipping Charges for Lahore = Rs.200/- for items weighing less than 1 kg.
  • Country wide charges are calculated automatically on CHECKOUT page upon selection of your shipping location.
  • Free shipping on orders above Rs.6000/-

How Long does it take for me to receive my order?

  • While we try to get your product into your hands as fast as possible, all orders usually take 24-72 hours to reach READY TO SHIP status.
  • In extremely rare cases, it may take up to 5 working days for READY TO SHIP status.
  • Based on the above, you may receive your ordered delivered in 2 to 7 days, varying accordingly with the efficiency of Courier Service Provider.

How can I track my order?

We will provide you a courier tracking number when your order has been deposited at Courier Service Provider. You may click on the given below link for your assigned Courier Service Provider to track your order:

  • Leopards Couriers
  • Daewoo Fastex
  • Trax Courier

How could I contact you for a query?

  1. Through messaging (text or voice note) on our WhatsApp helpline (+92 300 4240 745)
  2. Through Email at [email protected] (general queries) or [email protected] for order related queries

What is your policy for Refund or Returns?

Please read our complete “Refunds and Returns Policy” at following link.

What other policies do you have?

Following policies are also detailed at our website:

  1. Terms and Conditions of Use
  2. Privacy Policy

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